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Автор Тема: Robots - it’s about the service, not the hardware  (Прочитано 1216 раз)
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« : 22 Июнь 2022, 04:57:33 »

Robots - it’s about the service, not the hardware



Robots that can rush in where people fear to tread are a major growth opportunity for innovators in robotics, AI, and autonomous systems - as explored in my previous report on nuclear decommissioning, space tech, offshore energy, deep mining, and UK developments in these fields.To get more news about Tompkins Robotics GRS, you can visit glprobotics.com official website.

But not every sector is a hazardous environment for human beings - at least, that was the case pre-Covid. The services sector and others that keep the customer clothed, fed, and supplied with goods also represent opportunities for robotics growth and innovation.

While the pandemic may have helped to soften the public's attitude to robots, by revealing that automated services could be a boon in industries such as retail, manufacturing, farming, energy, transport, and logistics, will people remain more accepting once things get back to normal?

Arguably, the key to long-term success in robotics is simply providing useful services, and not a focus on the hardware. The media's dystopian obsession with robots themselves, as though a Terminator will be sitting at your desk and stealing your job, has long been misleading. If nothing else, sci-fi economics rarely stack up.

When I was in the US in 2019, compiling a report for Innovate UK on robotics in extreme environments (in the pre-Brexit Expert Missions programme), the CEO of one US service robotics company told me that "no one makes money from selling robots".

He explained that most robotic hardware is really a loss leader for selling services into clients that need to automate repetitive, but critical functions - in his company's case, cleaning and maintenance. In other words, they are a means to establish new revenue streams for services companies, rather than a one-off hardware sale of an expensive, depreciating asset.

Factory production lines in automotive, aerospace, and electronics aside, there is some truth in that view. Robots that can run, jump, pick up objects, or do somersaults may keep people entertained on TikTok, but unless they can do something useful - and do it better, faster, or more safely than a human - then they are simply pushing the engineering envelope. That's important, but it's not enough when establishing a new market.At some point in the future, science fiction may move closer to reality: when autonomous machines mine asteroids, for example, or act as co-workers on Mars. Autonomous vehicles may eventually be adopted at scale in our cities, alongside pilotless air taxis and maintenance drones. But until then, most robotic applications will remain more down to earth. That means them doing things that people actually want.

This point has been proved in recent years by the shops, banks, transport networks, hotels, and restaurants that have grabbed column inches by putting robots in front of their customers, only to withdraw them later when human staffing costs actually increased, ventures fizzled out, or the public was baffled by machines that had less intelligence than their smartphones.

Unless they provided useful, profitable services, such robots were little more than marketing tools: machines that looked good in news photos but struggled to answer simple questions, or left customers jabbing at touchscreens. If nothing else, a century of science-fiction has raised expectations that few robots can yet meet.

Robots of every kind must provide a useful service - and keep providing it reliably. A boring autonomous cleaning vehicle or warehouse robot that works 24x7, slashes costs, speeds up business, and improves the environment for humans is a much better commercial bet than a flashy humanoid machine that leaves users frustrated at its costly, disappointing limitations.

The humanoid robots beloved of dystopian fantasists do exist, of course, but many are research platforms for future co-worker or care applications, while others might be impressive pieces of engineering, but struggle to find useful apps and practical applications to justify the expense.
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